Privacy Policy

At Zoned, we collect and use information to deliver zoning reports, feasibility guidance, planning tools, site plans, and contractor connection workflows. This Privacy Policy explains what we collect, how it is used, who it may be shared with, and how long we keep it.

Information We Collect

When you use Zoned, we may collect and store the following categories of information:

  • Search and property data: Property addresses you search, zoning results, parcel and lot metrics, setback analysis, and related project feasibility outputs.
  • Lead and contact data: Name, email address, phone number, project interest, project timing, and any other information you submit through a lead or intake form.
  • Project and planning data: Site-plan requests, collaborative planning session data, project polygons or shapes you draw, generated PDFs, and related project context.
  • Analytics and attribution data: Session identifiers, referrer information, campaign parameters, ad-click identifiers, page interactions, device/browser details, and event telemetry.

Information We Do Not Intentionally Collect

  • Government identification documents
  • Full payment card numbers or card security codes
  • Precise device location data beyond the property address you provide or search

How We Use Your Information

  • Generate zoning reports, site plans, and related planning outputs for the address you provide.
  • Operate collaborative planning tools and save planning-session progress.
  • Send you transactional emails such as zoning reports, site plans, and service-related follow-ups.
  • Match you with a contractor and share your information with that contractor when you submit the Ottawa form and provide the required consent.
  • Measure product usage, campaign performance, lead conversions, and contractor engagement.
  • Operate support, internal administration, quality assurance, fraud prevention, and legal compliance functions.

Contractor Sharing and Referral Flows

If you submit a lead form that includes contractor-sharing consent, Zoned may share your contact details, property address, project type, zoning and lot analysis context, site-plan information, and campaign attribution data with a matched contractor so that contractor can review your project and contact you. For limitations of liability and how independent contractors may use your information to follow up, see the Disclaimer.

Depending on the workflow, this sharing may occur through direct email, scheduling links, CRM or webhook integrations, or contractor notification systems. For certain contractor referral flows, this may include Zapier or comparable custom webhook / CRM endpoints configured by the matched contractor.

Analytics, Advertising, and Conversion Tracking

Zoned uses analytics and ad-measurement tooling to understand product usage and campaign performance. On some pages and referral flows, this may include Google Tag Manager, Meta Pixel, Clicky, and similar tools.

When lead-conversion tracking is enabled, these systems may receive event-level conversion and campaign metadata such as project type, referral code, page context, and UTM or ad-click attribution values. Zoned keeps richer operational lead details, such as contact information and property-specific context, in first-party systems used to operate the service and report on performance.

Third-Party Services

Zoned uses third-party services to operate the platform, including:

  • Vercel: Hosting and deployment
  • Vercel Analytics: Product and site analytics
  • Google Tag Manager: Tag management and event delivery
  • Meta Pixel: Advertising and conversion measurement
  • Clicky: Analytics used on some referral experiences
  • Supabase: Database, storage, and backend services
  • Resend / Nodemailer / SMTP providers: Transactional email delivery
  • Zapier / contractor CRM webhooks: Contractor lead delivery and automation when configured
  • City of Ottawa APIs, Esri, OpenStreetMap, and Carto: Mapping and public property / zoning data
  • OpenAI: AI-powered summaries or responses where enabled
  • Stripe: Payment processing for paid services, when applicable

These providers may process information on our behalf under their own terms and privacy policies.

Data Security

We implement reasonable technical and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

Zoned may retain information for as long as reasonably necessary to operate the service, maintain business records, support customer requests, investigate issues, enforce agreements, and comply with legal, accounting, or regulatory obligations.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask us questions about contractor sharing or how your information is handled.

Cookies and Similar Technologies

Zoned uses cookies, local storage, pixels, and similar technologies for essential functionality, session management, analytics, attribution, and conversion measurement. Where available, we provide an on-site consent control for optional analytics and advertising measurement. You can also control many of these technologies through your browser settings, although disabling them may affect site functionality.

Payment Processing

If you purchase a paid service, payment information is processed directly by Stripe or another configured payment provider. Zoned does not store full payment card numbers on its own servers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact us at privacy@getzoned.ca.

Last updated: Mar 2026