Terms of Use

Effective date: April 14, 2026 · Governing law: Province of Ontario, Canada

Read these Terms carefully. They are a binding agreement between you and Zoned. By accessing the Zoned website, tool, contractor portal, API, site-plan generator, video outputs, or any related product (collectively, the “Service”), you agree to be bound by these Terms of Use (“Terms”), the Privacy Policy, and the Disclaimer. If you do not agree, do not use the Service.

1. About Zoned & who can use it

The Service is operated by Zoned (“Zoned”, “we”, “us”, “our”), a Canadian business based in Ontario. Zoned provides an address-first zoning feasibility workflow for residential property in Ontario, currently focused on the Cities of Ottawa and Toronto. The Service helps homeowners, investors, designers, and contractors get plain-English context about what may be buildable on a property, and may optionally match homeowners with independent contractor partners who subscribe to a lead program.

You must be at least the age of majority in your province or territory (18 in Ontario) to use the Service, submit a lead, subscribe as a contractor, or enter into any agreement with us. If you are under that age you may not use the Service. By using the Service you represent that you meet this requirement.

If you are using the Service on behalf of an organization (for example, a contractor, developer, brokerage, or design firm), you represent and warrant that you are authorized to bind that organization to these Terms, and “you” refers to that organization as well as to you personally.

2. Acceptance & changes to these Terms

You accept these Terms when you do any of the following: visit the Service; submit an address, contact, lead, site-plan, partner, or intake form; subscribe to a paid plan; access the contractor portal; or otherwise interact with the Service.

We may update these Terms from time to time. When we do, we will update the “Effective date” at the top of this page and, for material changes, take reasonable steps to notify active contractors (for example by email, in-portal notice, or a banner). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, cancel your contractor subscription before the change takes effect.

3. What the Service is — and is not

Zoned is a software-based planning-support tool. Its outputs, including zoning interpretations, setback estimates, lot coverage figures, buildable-envelope diagrams, project-fit summaries, AI-generated text, charts, maps, and site plans, are provided for preliminary, informational, and screening purposes only.

The Service is not:

  • an official record of the City of Ottawa, the City of Toronto, or any other municipality, agency, or government body;
  • a legal, architectural, engineering, surveying, real-estate, financial, tax, insurance, or permit-approval service;
  • a title opinion, legal description, survey, or substitute for a Real Property Report;
  • a guarantee that any project is feasible, permittable, profitable, code-compliant, or free from heritage, servicing, easement, or site-specific constraints;
  • a broker, agent, or fiduciary for either homeowners or contractors.

Zoning rules, by-laws, interim control by-laws, Official Plan provisions, zoning amendments, setback requirements, intensification policies (including Bill 23 matters), conservation-authority requirements, heritage designations, easements, utility restrictions, and related rules can change without notice. You must independently verify all critical constraints with the relevant municipality and qualified, licensed professionals before making any commitment, incurring any cost, or taking any action in reliance on the Service.

Plain-English summary: Use Zoned to start smarter. Don’t use Zoned to finish. Confirm everything that matters with the City and a qualified pro before you sign a contract, buy materials, apply for a permit, or make an offer on a property.

4. Accounts & registration

Most homeowner-facing features of the Service do not require an account. Contractor subscriptions, the contractor portal, and some administrative features require an account or an onboarding intake. If you register for an account or portal access:

  • you must provide accurate, current, and complete information, and update it if it changes;
  • you are responsible for maintaining the confidentiality of credentials, API keys, webhook secrets, and portal access tokens, and for all activity that occurs under your account;
  • you must notify us promptly at hello@zoned.ca of any suspected unauthorized access;
  • we may suspend, disable, or reset credentials if we reasonably believe they have been compromised, misused, shared without authorization, or used to breach these Terms.

5. Homeowner use & responsibilities

As a homeowner or other non-contractor user of the Service, you agree that:

  • you will only submit addresses, contact details, or project information that you have the right to submit, and that any contact details you submit are your own (or that you have authority to submit on behalf of the owner, occupant, or prospective purchaser of the property);
  • any zoning, buildability, or feasibility output is a preliminary screening and is not a substitute for professional advice or municipal approval;
  • you are responsible for verifying zoning, setback, coverage, height, servicing, easement, heritage, and other constraints directly with the City of Ottawa, City of Toronto, or other applicable authority, and with a licensed professional, before making decisions that involve money, time, or legal obligation;
  • you will not rely on Zoned outputs as the sole basis for purchasing, selling, or developing any property, signing contractor agreements, obtaining financing, or applying for permits;
  • you are solely responsible for your interactions, contracts, scopes of work, payments, disputes, and outcomes with any contractor introduced, listed, or matched through the Service.

6. Lead submissions & contractor matching

When you submit a lead, intake, or contact form that offers to connect you with a contractor and includes an express consent element (for example a checkbox or a clearly labelled agreement), you authorize Zoned to:

  • generate zoning and feasibility context for the address you provide;
  • match you with an independent contractor, designer, or partner based on service area, project type, capacity, referral or partner code, and similar operational factors;
  • share with that matched contractor your name, email, phone number, property address, project interest and timeline, zoning and lot context, site-plan or planning-session outputs, any free-text notes you provide, and campaign or referral attribution;
  • deliver that information to the matched contractor by email, by in-portal notification, or through their configured webhook, Zapier integration, or customer-relationship-management system.

Matched contractors are independent third parties. Their listing, display, assignment, or selection within the Service is not an endorsement, certification, ranking, or guarantee of licensing, insurance, skill, workmanship, availability, pricing, or project outcome. Any agreement for professional services is exclusively between you and the contractor. Zoned is not a party to that relationship and is not liable for contractor conduct.

If you do not want a contractor to receive your contact information, do not submit a lead flow that requires contractor-sharing consent, or contact us as described in the Privacy Policy.

7. Contractor subscriptions & program terms

These Terms apply to all contractor, designer, builder, and partner users of the Service (collectively, “Contractors”). Specific program details (for example, the current Pilot Program) may be described on the Become a Partner page or in a separate order form, service agreement, or invoice. To the extent of any conflict between a written, signed service agreement and these Terms, the signed agreement controls; otherwise these Terms control.

7.1 Fees, billing, currency & taxes

  • Fees for the current Pilot Program are five hundred Canadian dollars (CAD $500) per calendar month, plus applicable Harmonized Sales Tax (HST) and any other applicable taxes. Fees for other tiers, add-ons, or programs will be stated at sign-up or in an order form.
  • Subscription fees are billed monthly in advance through Stripe or another payment processor we designate.
  • You are responsible for keeping a valid payment method on file. Failed or declined payments may result in suspension or termination of Service, and may accrue reasonable reinstatement fees or interest at the lesser of 1.5% per month (19.56% per annum) or the maximum rate permitted by law.
  • All fees are stated and charged in Canadian dollars unless expressly noted otherwise. You are responsible for currency conversion, bank charges, and foreign-transaction fees, if any.

7.2 Term, renewal & cancellation

  • The Pilot Program has a maximum initial term of three (3) months with no automatic renewal. After the pilot, continued access is offered at then-current pricing and terms, which may change with reasonable notice.
  • You may cancel at any time by written notice to hello@zoned.ca or through the portal. Cancellation takes effect at the end of the current paid month.
  • Except as expressly stated (for example, the Month 1 Performance Guarantee below) or as required by applicable law, all fees are non-refundable and no credit is given for partial-month access, unused lead allocations, or periods of account suspension caused by your breach.
  • We reserve the right to change pricing, program structure, or features on thirty (30) days’ notice for active subscribers. If you do not agree to a price change, you may cancel before it takes effect.

7.3 Month 1 Performance Guarantee (Pilot Program)

If during your first full paid month of the Pilot Program Zoned drives at least five hundred (500) qualified address submissions to your service area but delivers fewer than five (5) buildable-project leads to you, you may request a refund of that first month’s subscription fee in writing to hello@zoned.ca within thirty (30) days of the end of that month. “Qualified submissions” and “buildable-project leads” are defined by Zoned’s standard classification logic. This guarantee is the sole and exclusive remedy for lead volume during the Pilot Program and does not extend to subsequent months, to other tiers, or to program features other than subscription fees paid to Zoned.

7.4 No guaranteed volume, quality, or outcome

Except as expressly stated in Section 7.3, Zoned does not guarantee any minimum number of leads, lead quality tier, response rate, conversion rate, project size, revenue, or profitability. Demand for any given service area depends on homeowner search volume, marketing performance, seasonality, and other factors outside Zoned’s control.

7.5 Service-area exclusivity & lead assignment

Unless expressly stated in a signed agreement, Zoned does not grant geographic, project-type, or category exclusivity. Zoned may assign leads using any commercially reasonable method, including service-area match, project-type match, referrer-code priority, capacity limits, round-robin rotation, or quality signals. Zoned may adjust assignment logic at any time to improve homeowner outcomes.

7.6 Contractor representations

As a Contractor, you represent, warrant, and continuously covenant that:

  • you hold all licences, insurance, WSIB coverage, registrations, and qualifications required by federal, provincial, and municipal law to perform the services you offer, and will notify Zoned promptly if any lapses or is revoked;
  • you will comply with all applicable consumer-protection laws, including the Ontario Consumer Protection Act, 2002 and related regulations, when contacting, quoting, contracting with, or providing services to homeowners;
  • you will comply with all applicable privacy and anti-spam laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the Consumer Privacy Protection Act if and when in force, Canada’s Anti-Spam Legislation (CASL), the Telecommunications Act and CRTC unsolicited-telecommunications rules, and any provincial or municipal equivalents;
  • you will honour any homeowner unsubscribe, do-not-call, revocation-of-consent, or data-access request and will maintain records sufficient to demonstrate compliance;
  • the representations you make in your listing, portal profile, intake, or marketing copy are true, not misleading, and authorized;
  • you will not misrepresent your affiliation with Zoned or the City of Ottawa, City of Toronto, or any other municipality or authority.

8. Lead data: permitted use, CASL & non-circumvention

Lead data delivered through the Service is confidential and may only be used by the receiving Contractor to follow up on the specific project inquiry submitted by that homeowner.

Without limiting the foregoing, you agree that you will not:

  • resell, rent, lease, sub-licence, or otherwise transfer lead data to any third party;
  • add lead contact details to a general marketing list, newsletter, broadcast SMS list, or retargeting audience without obtaining a separate, legally compliant consent from the homeowner;
  • contact a lead for any purpose other than the specific inquiry, except as expressly permitted under CASL (for example, after obtaining express consent under CASL §6 and related regulations);
  • share, combine, or enrich lead data with data brokers, lookup services, or other external databases in a way that would exceed the scope of the homeowner’s original consent;
  • disparage Zoned, the homeowner, or other Contractors on the basis of information obtained through the Service.

Non-circumvention. Contractors agree that any homeowner introduction received through the Service is attributable to Zoned’s marketing and platform. For a period of twelve (12) months after the date a lead is delivered, you will not intentionally bypass, redirect, or route that homeowner off-platform (for example, onto a side channel, a separate brand, a parent company, a sister company, or a direct-billing arrangement) with the purpose of avoiding Zoned fees, exclusivity provisions, or reporting obligations. Repeat violations, in addition to other remedies, may result in immediate termination and a recovery of fees that would otherwise have been payable.

Data security. You will implement commercially reasonable technical, administrative, and physical safeguards to protect lead data in your possession, promptly notify Zoned of any confirmed breach involving lead data, and cooperate in any response, notification, or investigation required by law.

9. Acceptable use & prohibited conduct

Regardless of role, you agree not to, and will not encourage or permit a third party to:

  • use the Service to violate any law, regulation, by-law, or third-party right;
  • submit addresses, contact information, or content that is false, misleading, defamatory, infringing, obscene, harassing, discriminatory, or otherwise unlawful;
  • scrape, crawl, harvest, mirror, or systematically download any part of the Service or its underlying data (including parcel polygons, zoning interpretations, buildable envelopes, site plans, or AI-generated text) except through an interface and at a volume we expressly authorize;
  • reverse-engineer, decompile, disassemble, or attempt to derive source code, training data, or model weights, except as permitted by applicable law;
  • probe, scan, or test the vulnerability of the Service, or breach, bypass, or circumvent any authentication, rate limit, paywall, or security feature, except under an authorized security-research program;
  • introduce viruses, worms, malware, ransomware, backdoors, or other harmful code;
  • interfere with or disrupt the integrity, performance, or availability of the Service, including through automated traffic, denial-of-service, or flooding;
  • use the Service to develop a competing product, benchmark for competitive purposes, or train a machine-learning model without our prior written consent;
  • impersonate any person or organization, misrepresent your affiliation, or access accounts or data that do not belong to you;
  • remove, alter, or obscure any copyright, trademark, watermark, attribution, or proprietary notice, including on site plans, reports, videos, or downloadable assets.

Zoned may investigate and take appropriate legal and technical action (including suspending or terminating access, blocking IPs, and preserving and disclosing information to law enforcement) for any suspected violation of this Section.

10. User submissions & content

You retain ownership of the content you submit to the Service (for example, addresses, drawings, polygons you draw in the lot editor, notes, photos, and free-text feedback). By submitting content you grant Zoned a worldwide, royalty-free, sub-licensable, transferable licence to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that content solely for the purposes of:

  • operating, providing, maintaining, and improving the Service;
  • generating reports, site plans, videos, summaries, and deliverables you request;
  • matching you with a contractor if you have provided contractor-sharing consent;
  • producing de-identified, aggregated analytics that do not identify you.

You represent and warrant that you have all rights, consents, and authority required to submit the content and to grant the licences in this Section, and that the content does not infringe any third-party right or applicable law.

11. Site plans, reports, videos & paid outputs

Certain features (for example, generated site plans, permit-package drafts, property-report videos, and priority contractor placement) may be offered for a fee. Unless otherwise stated at checkout:

  • paid outputs are licensed, not sold, to you for a single property or project;
  • paid outputs are preliminary planning aids and are not stamped, certified, or sealed drawings, surveys, or permit submissions;
  • you are responsible for having paid outputs reviewed, modified, and (where required) stamped by a licensed professional before using them in any municipal application, construction contract, or transaction;
  • digital goods are generally non-refundable once delivered, except where required by law or where the file was never delivered due to a technical failure on our side.

Payments are processed by Stripe or another processor we designate. We do not store full payment-card numbers on our servers. Your payment information is subject to the processor’s own terms and privacy policy.

12. Intellectual property

The Service, including its software, design, branding (including “Zoned”, the Zoned logo, and other marks), reports, site plans, videos, interfaces, documentation, maps, visualizations, zoning interpretation layers, and content, is owned by Zoned or its licensors and is protected by copyright, trademark, trade-dress, patent, and other intellectual-property laws of Canada and other jurisdictions.

Subject to your compliance with these Terms, Zoned grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose. No other right, title, or interest is granted, by implication, estoppel, or otherwise.

Open data provided by the City of Ottawa, City of Toronto, OpenStreetMap, Carto, Esri, and similar sources remains subject to its own licence. Credits and attribution are listed on the Credits page.

13. Third-party services, data & links

The Service relies on third-party providers, including hosting, databases, mapping, email delivery, SMS, analytics, advertising, AI, and payment processing vendors. The Service may also include links to, and embeds from, third-party websites and content. Zoned does not control these third parties and is not responsible for their content, terms, privacy practices, availability, or performance.

Your use of third-party services accessed through the Service is governed by those third parties’ terms and privacy policies. Zoned has no liability for third-party outages, data loss, inaccurate open data, incorrect map layers, geocoder errors, or policy changes at a vendor.

14. Disclaimers & no warranty

To the maximum extent permitted by law, the Service and all content, data, reports, site plans, videos, summaries, and other outputs are provided “as is” and “as available” with all faults and without warranty of any kind. Zoned expressly disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, quiet enjoyment, non-infringement, accuracy, completeness, timeliness, and any warranty arising from course of dealing, course of performance, or usage of trade.

Without limiting the foregoing, Zoned does not warrant that:

  • the Service, zoning outputs, setback estimates, lot coverage figures, heights, buildable envelopes, or project summaries are accurate, current, or complete;
  • the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
  • any lead, contractor, project, permit, variance, or approval will result from using the Service;
  • any AI-generated content is free from error, hallucination, bias, or omission;
  • any third-party data, map tile, open-data feed, or mapping service is accurate or up to date.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply. In those jurisdictions, our warranties are limited to the minimum scope and duration required by law, and our liability is limited to the greatest extent permitted by law.

15. Limitation of liability

To the maximum extent permitted by applicable law:

  • Zoned and its officers, directors, employees, contractors, agents, partners, licensors, and suppliers (the “Zoned Parties”) will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or aggravated damages, including lost profits, lost revenue, lost goodwill, lost business opportunity, lost data, or cost of substitute services, even if advised of the possibility of such damages and even if a limited remedy fails of its essential purpose;
  • the total aggregate liability of the Zoned Parties for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the fees you actually paid to Zoned in the twelve (12) months preceding the event giving rise to the claim, or (b) CAD $100.

In particular, and without limiting the foregoing, the Zoned Parties are not liable for: reliance on zoning, setback, coverage, height, servicing, heritage, or feasibility outputs; project decisions; permit outcomes; cost overruns; variance applications; property-value changes; contractor conduct (including misrepresentations, poor workmanship, damage, delay, no-show, fraud, harassment, injury, or death); homeowner conduct (including non-payment, cancellation, or unreasonable expectations); errors in third-party data, map tiles, open-data feeds, geocoders, or AI-generated content; unauthorized access to lead data caused by your own security lapse; or interruptions, outages, or losses caused by circumstances outside Zoned’s reasonable control.

These limitations form an essential basis of the bargain between you and Zoned. Some jurisdictions do not permit all of the limitations in this Section; in those jurisdictions the Zoned Parties’ liability is limited to the greatest extent permitted by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Zoned Parties from and against any and all third-party claims, demands, actions, losses, damages, fines, penalties, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:

  • your use of the Service, including any lead submitted or received;
  • your breach of these Terms, any representation you made, or any applicable law (including PIPEDA, CASL, the Consumer Protection Act, or applicable consumer-credit or tax rules);
  • content, data, or submissions you provided to the Service;
  • any dispute between you and a homeowner, a Contractor, a municipality, an insurer, or any other third party involving services contracted, quoted, or delivered as a result of a lead or match;
  • any claim that your use of the Service caused injury, death, property damage, or financial loss.

Zoned may, at its option, assume the exclusive defence and control of any matter subject to indemnification, in which case you will cooperate fully and will not settle any matter without Zoned’s prior written consent.

17. Release between homeowners & contractors

Because Zoned is an introduction and planning-support platform, and because the actual services (renovation, design, construction, permitting) are provided by independent Contractors, each homeowner and each Contractor agrees that:

  • any dispute, claim, or cause of action relating to the quality, scope, cost, timing, safety, or outcome of work is solely between the homeowner and the Contractor;
  • Zoned has no duty to mediate, arbitrate, investigate, or remedy that dispute;
  • each party releases the Zoned Parties from any and all claims, known and unknown, arising out of or in any way connected with that dispute, to the maximum extent permitted by law.

If you are a resident of a jurisdiction that requires an express reference to a specific statute to effectively release unknown claims, you waive the benefit of that statute to the maximum extent permitted.

18. Suspension & termination

We may suspend, limit, or terminate all or part of your access to the Service, with or without notice, if we reasonably believe you have breached these Terms, that your use poses a security, legal, or reputational risk, that a payment has failed, or that termination is required by law.

You may stop using the Service at any time. Contractors may cancel subscriptions as described in Section 7.2.

Termination does not relieve you of fees already accrued or of obligations that by their nature survive termination, including Sections 8 (Lead data), 10 (User submissions), 12 (IP), 14 (Disclaimers), 15 (Liability), 16 (Indemnification), 17 (Release), 19 (Disputes), 20 (Governing law), and 22 (General provisions). Upon termination for cause, we may delete, suspend access to, or retain for legal reasons your data in accordance with our standard retention practices and the Privacy Policy.

19. Dispute resolution & class-action waiver

Before filing any formal proceeding, you agree to first contact us in writing at hello@zoned.ca with a description of the claim, the relief requested, and your contact information, and to negotiate in good faith for at least thirty (30) days to resolve the dispute.

Class-action waiver. To the maximum extent permitted by law, you and Zoned agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If a court determines this waiver is unenforceable for a particular claim in a particular jurisdiction, that claim (and only that claim) may proceed as permitted, but the remainder of this Section and these Terms remain in force.

This class-action waiver does not apply where prohibited by the Consumer Protection Act, 2002 (Ontario) or any similar statute that cannot be contractually waived.

20. Governing law & venue

These Terms and any dispute or claim arising out of or relating to them or the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to Section 19 and to any mandatory consumer-protection rules that grant you additional rights, the courts of Ontario (sitting in the City of Ottawa) have exclusive jurisdiction, and you and Zoned irrevocably attorn to that jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Force majeure

Zoned is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, pandemic, epidemic, fire, flood, storm, earthquake, war, terrorism, civil unrest, labour disturbance, governmental action, internet failure, denial-of-service attack, data-centre or cloud-provider outage, failure of a third-party API (including city open-data, geocoder, or payment processor), or any supply-chain disruption.

22. General provisions

  • Entire agreement. These Terms, together with the Privacy Policy, Disclaimer, any order form or service agreement, and any policies referenced in the Service, constitute the entire agreement between you and Zoned with respect to the Service and supersede all prior or contemporaneous communications.
  • Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
  • No waiver. Zoned’s failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign or transfer these Terms or any rights under them, by operation of law or otherwise, without Zoned’s prior written consent. Zoned may assign these Terms freely, including to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
  • Relationship of the parties. Zoned and you are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, fiduciary, or agency relationship.
  • Headings. Headings are for convenience only and do not affect interpretation.
  • Language. The parties have expressly required that these Terms and all related documents be drafted in the English language. Les parties ont expressément exigé que ces Conditions et tous les documents s’y rattachant soient rédigés en anglais.
  • Export & sanctions. You may not use the Service if you are located in, or are a national or resident of, a country subject to Canadian sanctions, or if you are on any list of sanctioned persons maintained by the Government of Canada.

23. Electronic communications & notices

You consent to receive communications from us electronically, including by email, through the portal, or by notices posted on the Service. Notices to you are deemed received when sent to the email on file or posted on the Service. Notices to Zoned must be sent to hello@zoned.ca with a copy to hello@zoned.ca. Commercial electronic messages to you will comply with CASL; you can unsubscribe from promotional messages at any time using the unsubscribe link or by emailing hello@zoned.ca. Transactional messages (for example, invoices, security alerts, lead notifications, and service-status notices) may continue while your account is active.

24. Accessibility (AODA)

Zoned strives to make the Service accessible to people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation. If you encounter an accessibility barrier or need content in an alternate format, please contact hello@zoned.ca and we will work with you to provide or arrange a reasonable alternative.

25. Copyright & intellectual-property complaints

If you believe content on the Service infringes your copyright, trademark, or other intellectual-property right, please send a written notice to hello@zoned.ca that includes:

  • a description of the work or right you claim has been infringed;
  • a specific URL or description of where the allegedly infringing content appears;
  • your contact information (full legal name, address, phone, email);
  • a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law;
  • a statement, made under penalty of perjury, that the information is accurate and that you are the rights holder or authorized to act on the rights holder’s behalf;
  • your physical or electronic signature.

Upon receipt of a valid notice we will take reasonable steps to remove or disable access to the allegedly infringing content and to notify the posting party. Repeat infringers will have their access terminated.

26. Contact

Questions, notices, or legal correspondence regarding these Terms — including privacy, data-access requests, legal and dispute matters, contractor-partner or subscription questions — can be directed to:

Last updated: April 14, 2026